Audit results and system performance
Define the boundary and intended outcome for this part of the engagement.
SUPPORT SERVICE / MANAGEMENT SYSTEMS
Management Review Support for practical progress.
Support to prepare and facilitate management reviews that evaluate management-system suitability, adequacy, effectiveness and alignment with organisational direction.
01 / Service overview
Understand the need. Shape the support.
Changes, risks and improvement opportunities
Connect the activity to the organisation's actual processes and applicable requirements.
Leadership decisions, actions and responsibilities
Turn observations into practical actions that can be owned and reviewed.
Support to prepare and facilitate management reviews that evaluate management-system suitability, adequacy, effectiveness and alignment with organisational direction. The exact scope, deliverables, responsibilities and timing should be agreed after understanding the organisation’s context and intended outcomes.
The engagement should be proportionate to the organisation's context, selected framework, activities and available resources. Scope, deliverables and responsibilities are agreed before work begins.
02 / What this support can address
Focused on practical outcomes.
The areas below help frame the engagement. Exact activities depend on the agreed scope, organisational context and evidence available.
Structured inputs
Identify information needed for a meaningful management review.
Performance visibility
Bring objectives, audit results, feedback and process performance into one view.
Decision records
Capture decisions, actions, owners and resource considerations.
Follow-through
Track agreed actions and review progress at suitable intervals.
03 / Typical engagement
A clear, proportionate process.
A typical sequence is outlined here. Activities, timing and deliverables are tailored and confirmed for each engagement.
Confirm scope and objectives
Confirm applicable management review requirements and the organisation’s review frequency and responsibilities.
Review current arrangements
Organise relevant inputs such as performance, audit results, objectives, nonconformities, risks, changes and feedback.
Plan and carry out the work
Facilitate discussion and evaluation by the responsible leadership team.
Evaluate results and actions
Record decisions, actions, resource needs and opportunities for improvement.
Maintain and improve
Follow up agreed actions and review their status through the organisation’s normal governance processes.
04 / Scope and responsibilities
Keep roles clear.
What this service does — and does not do.
Management review is a leadership responsibility. Consultancy may help structure inputs, facilitate discussion or organise records, but management retains decision-making and accountability for the system.
Any applicable certification, accreditation, validation or verification decision remains with the relevant independent body. The organisation remains accountable for its own management system and operational decisions.
05 / Frequently asked questions
Management Review Support, explained.
Answers to common questions about the scope and practical use of this support service.
Who should participate?
The organisation should determine participation so relevant leadership and decision-makers can evaluate the system.
How often should reviews happen?
The applicable standard and organisational needs determine frequency. Reviews should occur at planned intervals and when needed.
What should be recorded?
Records typically capture relevant inputs, conclusions, decisions and actions, in line with the applicable standard.
Can a consultant conduct it for leadership?
A consultant may facilitate or prepare, but leadership must retain ownership of the review and decisions.
DISCUSS THE SCOPE
Start with the work your organisation needs.
Review the standards catalogue or discuss the support required for your management system.